Your DMG Questions Answered
Caries Infiltration | Impression Materials | Provisionals | Semi-Permanent Materials | Cements | Hygiene
The MixStar-eMotion does not turn on when the Power switch is pressed?
Check if the power cord is properly connected to the outlet and device. Check the device fuse and replace it if necessary.
The cartridge cannot be inserted since the mixing rod did not retract?
Hold the Menu button and press “Reverse” button. The mixing rod retracts automatically and audibly.
The cartridge cannot be inserted because the plungers are extended?
Retract the plungers manually by holding the Menu button and pressing the “Reverse” button until the plungers are fully the retracted.
The device won’t start when I press the Start/Stop button?
Check that the power cord is properly connected to the outlet and the device. Check that the “Power” switch on the back of the device is set to “ON”. Check if the cartridge is properly inserted into the device. A brief acoustic signal confirms that the cartridge is seated correctly.
Timer 1 and Timer 2 are both counting down simultaneously?
This does not mean there’s an error. Timer 1 ends when the working time is completed. Timer 2 starts automatically when the mixing process is stopped by pressing the Start/Stop button. So, both timers can run simultaneously.
The plungers entering the cartridge produce a creaking noise?
Check the plunger disks and, if necessary, replace them with new disks from the Service Kit.
The device starts but does not dispense impression material?
Replace the mixing tip. Move the locking mechanism up and pull the mixing-tip off. Attach a new mixing-tip firmly onto the device and dose the locking mechanism. Remove any hardened material from the cartridge.
During the mixing process the device automatically switches down to a lower speed and then shuts off completely. The plungers retract automatically?
Replace the mixing-tip. Move the locking mechanism up and pull the mixing-tip off. Attach a new mixing-tip firmly onto the device and dose the locking mechanism. Remove any hardened material from the cartridge.
The cartridge cannot be removed because the plungers are extended?
Retract the plungers by pressing the Reverse button. If this is not possible try moving the plungers manually by holding the Menu button and pressing the reverse button at the same time until the plungers are full retracted.
The cartridge cannot be removed because the mixing rod did not retract automatically?
Briefly press both the “Menu” and “Reverse” buttons at the same time. The mixing rod will retract automatically and audibly.
There is a display malfunction?
The display reacts to pressure. Any malfunctions will disappear after a few minutes.